Get in Touch with Prevail Bank!
Speak with a Call Center Representative
Our Call Center Representatives are trained and ready to assist you. Have a question? Give our expert team a call or reach out to a live representative via the "Let's Talk" button in the bottom right-hand corner of your screen.
Prevail Bank Call Center Representatives can answer questions regarding all of our nine locations.
Call Center Hours
Monday - Thursday | 7:30 a.m. to 5:00 p.m.
Friday | 7:30 a.m to 5:30 p.m.
Saturday | 8:00 a.m. to Noon
Sunday | Closed
Phone Numbers
Call Center | 800.205.0914
Lost/Stolen Debit Card (Business Hours) | 800.205.0914
Lost/Stolen Debit Card (Non-Business Hours) | 800.472.3272
Phone Banking | 877.784.6324
Request a Loan Payoff
Loan payoff requests are handled by our Loan Servicing Staff. All 3rd party payoff requests must be submitted along with a signed borrower’s release and can be sent via fax to 715-387-3109 or via email to allloanservicer@prevail.bank through our free Secure Email service.
To help us process your request more efficiently please make sure to include the following information:
- Borrower Name
- The borrower’s loan/account number
- Date you want the payoff quote good thru
- How you want the payoff returned to you – via fax, email or U.S. mail (please note all payoffs returned via email will need to be sent via secure email which will require login steps)
- Your contact information in case we have questions
Borrowers can request a payoff for their own account in person at any of our branches or by calling our Loan Servicing Department at 1-800-205-0914 during normal business hours.
Send us a Message
If you have questions about any of the banking products or services offered at Prevail Bank, our staff is ready to answer your questions. You can contact us by visiting one of our offices, or by filling out the form below. We will review your submission and get back to you soon.