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Questions

Am I able to cancel or modify a Bill Pay after I’ve submitted it?

Can I access my Mobile Banking account on my phone’s browser?

Can I have alerts show up as notifications on my phone?

Can I make my loan payment through Mobile Banking?

Can I receive account alerts if I’m not enrolled in Digital Banking?

Can I send Secure Emails from my Mobile Banking app?

Can I setup alerts on my phone through Mobile Banking?

Can I sign into Mobile Banking using my phone’s fingerprint or face authentication feature?

Can I transfer money to my account at another financial institution?

Can I view my eStatements in Mobile Banking?

Can I view my recent alerts within Digital Banking?

Can my username and password for the new Digital Banking service be the same as the old service?

Do I need to enroll in Online Banking to use Mobile Banking?

Does my spouse have the same username and password for Digital Banking?

How can I keep my computer from asking me Challenge Questions?

How can I see images of checks I previously deposited?

How can I see the status of my Mobile Deposit check?

How can I unlock my account if I enter an incorrect password too frequently?

How do I add a payee in Mobile Banking Bill Pay?

How do I add a payee in Online Banking Bill Pay?

How do I change the viewing order and names of my accounts in Online Banking?

How do I deposit a check through Mobile Banking?

How do I edit my Digital Banking profile through Online Banking?

How do I edit or cancel a payment within Mobile Banking?

How do I enroll in eStatements?

How do I login/sign up for Mobile Banking access?

How do I make an external transfer within Mobile Banking?

How do I make an external transfer within Online Banking?

How do I make an internal transfer within Mobile Banking?

How do I make an internal transfer within Online Banking?

How do I set up Instant Balances in Mobile Banking?

How do I setup alerts within Online Banking?

How do I setup automatic bill payments in Mobile Banking?

How do I sign up for Bill Pay?

How do I switch back to paper statements if I’m already enrolled in eStatements?

How do I use Bill Capture within Mobile Banking?

How do I view account balances and transaction history in Mobile Banking?

How do I view ATM and branch locations on Mobile Banking?

How do I view my eStatements in Online Banking?

How do I view your payment history in Mobile Banking?

How do I view your scheduled transfers within Mobile Banking?

How long do internal transfers take to process?

How long does it take for an external transfer to complete to/from another bank?

How will I receive my eStatements?

I did not receive my eStatement email notification.

I don’t check Online Banking; how do I see new Secure Emails?

I just opened an account with Prevail Bank. When can I start using Digital Banking?

If I use Mobile Deposit to deposit a check, how soon will the funds be available in my account?

Is Digital Banking safe and secure?

Is my Mobile Banking password the same as my Online Banking password?

Is Secure Email safe?

Is there a fee for Bill Pay?

I’m getting an error message when creating/changing my password. What’s wrong?

I’m getting an error message when I create my username. What’s wrong?

The eStatement enrollment is asking me for a 4-digit code; where do I find this?

To which accounts can I make a deposit using Mobile Deposit?

What are Digital Banking alerts?

What are the hours for Secure Email?

What happens if a check is rejected?

What if Bill Pay doesn’t pay my bills on time?

What if I accidentally deleted a Secure Email that I need?

What if I forget my username and/or password?

What if my biller’s company isn’t listed in Bill Pay?

What if my scheduled Bill Pay falls on a weekend or non-business day?

What is a Standard Business Day for Digital Banking Services?

What is Bill Pay?

What is Mobile Deposit?

What is Multifactor Authentication (MFA)?

What is Secure Email?

What types of alerts can I receive?

What types of checks are not eligible for Mobile Deposit?

When is the latest I can transfer funds from one Prevail Bank account to another?

Which browser and what screen resolution do I need for Online Banking?

Which operating system does Mobile Banking support?

Which Prevail Bank accounts can I transfer to and from?

Who sees my messages sent in Secure Email?

Why can’t I use Mobile Deposit on my mobile phone’s browser?

Why did Bill Pay automatically choose one of my accounts?

Why does my external transfer ask me to login with my other bank's credentials?

Why does my phone log me out of Mobile Banking when I leave the app?

Why does Online Banking say my session is ending?

Why was my check rejected?

Why won't my phone read my bill through Bill Capture?

Will the Mobile Banking app work with my cell phone or tablet?

Am I better off waiting and seeing if the rates change?

Are Apple Pay, Google Pay and Samsung Pay safe?

Are your funding decisions made locally?

Can I be pre-approved for a home loan at Prevail Bank?

Can I pay extra?

Can Prevail Bank provide financing up to 100% of real estate, personal property or business acquisition loans?

Do all of the signees and owners need to be present in order to open an account?

Do all of the signees and owners need to be present in order to open an account?

Do I need the Prevail Card Manager app if I already have the Prevail Mobile Banking app?

Do you have a night deposit for business accounts?

Do you offer dual control accounts?

Do you offer Online Banking for business customers?

Do you still offer passbooks?

How can I make additional payments?

How can I make payments?

How do I add my card to my Apple Pay, Google Pay or Samsung Pay?

How do I add my Prevail Bank Debit Card in the app?

How do I download Prevail Card Manager?

How do I login to Prevail Card Manager App?

How do I pay with Apple Pay, Google Pay or Samsung Pay?

How does Apple Pay, Google Pay and Samsung Pay work?

How long does it take for my loan application to process?

How long does your lending process take?

How many debit cards do we receive?

How much can I deposit through mobile deposit each day?

How much do I need to put down on my construction loan?

How much is needed to open a business account?

How much is required for a down-payment?

How much is typically charged on closing costs?

How to see my recent transactions.

How to set locations, merchant types, transaction types and spend limits.

How to setup alerts on my Prevail Bank card.

Is my interest tax deductible on a HELOC?

Is the Debit Card Manager App the same as the Mobile Banking App?

What do I need to begin a loan application?

What do I need to open a deposit account at Prevail Bank?

What documents do I need to bring in to open a business deposit account?

What does amortization mean?

What does working with a commercial lender look like?

What is Apple Pay, Google Pay and Samsung Pay?

What is debit card tokenization?

What is included in the commercial loan application package?

What is Prevail Card Manager?

What is the difference between a HELOC and a fixed second mortgage or home improvement loan?

What types of commercial transactions does Prevail Bank finance?

Where can I find your loan rates?

Who is considered a beneficial owner?

Why am I receiving a quarterly statement?

Why can't I add to my CD anymore?

Why should I use my smartphone’s Apple Pay, Google Pay or Samsung Pay instead of my plastic debit card?

Will my Time Federal Savings Bank checks be good after the rebrand?

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