Posted On: July 17, 2025 by Prevail Bank in: Banking / Money Management
Have you used one of our Interactive Teller Machines—also known as ITMs—yet? They’re a great way to handle your everyday banking quickly and conveniently, with the added benefit of speaking to a real, local banker if you need assistance.
Think of an ITM as a combination of an ATM and a live teller experience. You can take care of standard transactions like deposits, withdrawals (including choosing the denominations you prefer), transfers, and balance inquiries. And if you need help, just press the “Live Teller” button to connect with a local Prevail Banker by video—no need to step inside the branch.
Here are a few key benefits:
- Convenience: ITMs let you bank from the comfort of your vehicle. You don’t need a deposit slip or loan coupon – just the cash or check you’re depositing or using for payment.
- Expanded Services: Beyond typical ATM functions, our ITMs allow you to complete more types of transactions when you speak with a live banker—such as making loan payments or withdrawing from savings.
- You can change your debit card PIN from an ITM too, as long as you have your card and know your current PIN.
- Personal Assistance: You’ll receive the same personalized support from a Prevail Banker that you would at the teller window—just in a video format.
- You can request specific denominations when withdrawing cash (with and without video assistance).
- Safety: ITMs offer a way to bank with reduced physical contact while still maintaining excellent service.
- Flexible: A debit card isn’t required to use the ITM, but it does make the process easier if you do.
Live Teller Hours:
Available Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding federal holidays). Outside of these hours, the ITM functions just like a traditional ATM.
Prevail Bank Branches with ITMs:
- Baraboo
- Eau Claire
- Marshfield
- Medford
- Stevens Point
- Wausau
- Wisconsin Rapids
- Phillips – Coming Soon
If you’re looking for a faster, more flexible way to bank—while still having the option to speak with someone you trust—Prevail Bank’s ITMs are a great option. We invite you to try one the next time you visit one of our locations.
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